-
Tue–Fri: 10am–5pm
Sat-Sun: 11am–7pm
Public Holidays: 11am–7pm
- 396 0575
- info@lionpark.co.bw
- Gaborone, Botswana
Gaborone
25°C
- -24.787, 25.817
- .tmp
At Lion Park Resort, we aim to provide an exceptional experience to all our guests. This Return and Refund Policy outlines the conditions under which refunds or returns may be granted for bookings, tickets, and merchandise.
All park entry tickets and day passes are non-refundable once purchased.
However, in the event of severe weather, park closures, or operational issues caused by Lion Park Resort, guests may be eligible for a reschedule or credit toward a future visit.
Deposits for events and group bookings are non-refundable unless otherwise agreed in writing.
For full refunds, cancellations must be made at least 14 days prior to the event date. Partial refunds may be granted within 7–13 days at management’s discretion.
To initiate a refund or return, please contact us via:
Please provide your name, booking or receipt number, and reason for the request. All refund decisions are subject to management review and approval.
Refunds, where approved, will be processed within 7–14 business days and issued to the original method of payment. Bank or card processing times may vary.
Lion Park Resort reserves the right to modify this Return and Refund Policy at any time without prior notice. The updated version will always be available on our official website.
If you have questions about this Return and Refund Policy , please contact:
We look forward to creating magical memories with you and your family.
Monday - Closed
Tuesday - Friday: 10am - 5pm
Saturday - Sunday: 11am–7pm
Public Holidays: 11am–7pm